EDIT: Ron called me to go over my review with me a...

EDIT: Ron called me to go over my review with me and explain why things were handled the way they were. He made sure I had a game plan to move forward with my car regardless of me getting work done with them.

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I brought my car in to have them diagnose why my engine was getting little to no crank. I explained that I personally replaced the entire ignition system within the past year, and that prior to my car not starting, it either had a misfire or poor compression. They took a look at it, and gave me a call to confirm that I had low engine compression.

The next step they offered to take was to look at the timing belt, but they said there was no guarantee that it was the problem. The price to look at (not fix) the timing belt? $800 just for labor. I said I wanted to hold off on that for the time being, so they said I could come pick up my car. I thought I understood on the phone call that they said they could help tow my car home, but that was a misunderstanding. When I got to the store they said they could get me connected with a towing company but that they wouldn t personally do it.

The only way my car starts right now is with jumper cables (takes like 5-10 minutes still) or push starting it and popping it into gear. No one working offered to help jump start my car or help push start it, so I eventually came back with a friend to push start it. After about three tries to push start my car with no success, I looked in my engine bay to see that they had removed my spark plugs and never put them back in after they had already made me pay $75 for the diagnosis. When I let them know that they didn t put my car back together after they personally pulled the plugs out, I was told that they would get them back in after they finished up their other appointments.

Long story short, I paid $75 to confirm what I already knew about the condition of my engine compression and to have them pull my spark plugs without putting them back in.