Staff are 3 star at best

Staff are 3 star at best
15 minutes to get a waiter in the bar 32 minutes to actually get the drink
Car valet doesn t work as concierge desk never answer the phone
20 minutes to get coffee at breakfast buffet
Air conditioning doesn t cool the room
It s sad
5 star building
3 star staff
Management don t respond to any criticism
Sad really
Go across the road where the staff care and you get a drink in 5 minutes or less