marsha masten

Review of The Royal Palms Resort and Spa

Boy this is a tuff review to write because there w...

Boy this is a tuff review to write because there were parts of the stay that were absolutely a 5 and then some that were a 2. Stayed in the beautiful historic section. Rooms were lovely but thermostat was just for looks. Couldn t adjust temperature at all. If you wanted to circulate air it was only hot air and temps were in the high 70s. Also no maid service at all one day. Food was fantastic. Staff was very prompt and friendly. Spa services were clearly a 5. Worst thing is that this is a quite, sophisticated resort and we were here for an end of the year holiday. The resort planned a New Year s Eve party - all good but for some insensitive reason someone decided it was a good idea to have a DJ blare loud music on the lawn until 2am. Glad the resorts sole focus on New Year s Eve was making money in the party and completely neglected their responsibility to their guests who declined to party until 2am. Called the front desk at 1:15 - music blared until 2am. Won t ever come back here because of their disrespect.