Jody Nolfe

Review of Intercontinental Hotel Buckhea...

First room, 310. Apparently they don't put much e...

First room, 310. Apparently they don't put much effort into the lower floors as far as cleaning. Hallway was very dirty. Then our room's floor didn't look like it had been vacuumed, old food, dead ladybugs. Also the bathroom sink didn't drain well at all. So we went back down stairs. Front desk very nice, gave us complimentary drinks while the room was recleaned, however they never did vacuum the hallway. The next morning we opened the curtains to enjoy the view and the windows and curtains were covered in live ladybugs! I mean at least 50 or 60. Again we visited the front desk, they moved us, this time to the 6th floor. Again, ladybugs. Now moving up, 17th floor, ladybugs. At this point the very nice bellman, I'm sure tired of hauling luggage from floor to floor, called the front desk and arranged to have a room debugged while we were out for the day. That evening we returned and we're now placed on the 20th floor. The room was clean and only had one ladybug on the outside curtain. I suppose it could have been on our luggage from one of the previous rooms, but at this point we were tired of moving so I killed it and called it a night. I realize bugs get into every place but from the 3rd floor to the 17th? That's a problem. I just hope the hotel takes this seriously because it is a pretty building. They just need to pay a little more attention to cleaning. 4 and 5 stars you expect it to be clean and everything working properly. I agree with a previous review that they do nickel and dime you rather than providing services that much cheaper hotels provide for free. I mean, at this point in society internet should be free. Why in the world would you pay for internet? Reminds me of the airline industry charging for every little thing.