Although a great location, friendly staff and over...

Although a great location, friendly staff and overall a good hotel we had no air conditioning on the hottest day of the year so far. When we complained staff said they would find a fan but never contacted us so we went back and they said they were resetting the room, and again this did not work and we could not transfer as other rooms had the same issue. Staff were very apologetic in the morning and offered free water and coffee however we did not sleep well because of this and this is not the first time I have had a bad experience at a doubletree (at the Victoria we had no hot water one night). The location is excellent and rooms were good, staff friendly but could have been more proactive with helping.