I paid for an iPhone 7 about 4/5 days ago,I still ...

I paid for an iPhone 7 about 4/5 days ago,I still haven t had my tracking number for my phone. I ve tried logging back into the website but it tells me there s no account with my email address which is abit weird. The money has been taken out of my account but I ve had no confirmation of my phone being dispatched or anything. I m not very happy with this service.