Kerrie Ellis

Review of Stoke Park Country Club, Spa a...

Facilities lovely, San Marco restaurant staff fant...

Facilities lovely, San Marco restaurant staff fantastic but disappointing Spa experience for a joint 50th birthday Spa Break. No itinerary given on arrival which lead to a mix up over timings of treatments, poor staff communication and time wasted 'hanging around'! Breakfast in the Orangery was ok, but staff constantly hovering around made us feel that we needed to leave! We shared our experience with the Guest/Hotel Manager on the day and were assured of a response the next day. None came. We received an email from the Operations Manager 5 days later. Not at all what we expected from a 5* hotel.