The first room I stayed in looked like the fixture...

The first room I stayed in looked like the fixtures, phone, remote, based boards hadn t been cleaned since June. I asked for a room change and the new room still had dirty baseboards, fixtures, and now tape above the window from I guess a bachelorette party. The front desk informed me if I complained again I could keep the room or leave but they would not refund my 5 night stay because it had been prepaid. I understand the inconvenience to the hotel, but given the pandemic, it seemed callous and unreasonable from a 4-star hotel.