Drew Roulston

Review of Reading Eagle Company

Had subscription service until this summer when I ...

Had subscription service until this summer when I asked for a paper tube to get paper off ground to keep dry. Got the tube in 2 days. Paper guy couldn't put the paper in tube - called 3 times but still couldn't put in tube. Finally canceled paper delivery. Gave them another chance in November end with a subscription for just the Sunday paper. Got the 1st paper on Nov 26 and the invoice not long after. Then no delivery for the next 2 Sundays. When I asked where was my paper - I was told I hadn't paid. I was given less than a week from receipt of invoice to pay before they cut me off. Poor operation. Terribly cash poor company I guess. Numb customer service. As an aside, paper seems to get smaller every month. Finally, over a year ago they automatically charged my Mastercard for internet access WITHOUT my consent. Wasn't that a special moment when I see the charge show up on my monthly statement. Be afraid if you give out a charge card.