It's unfortunate that I have to do this but I need...

It's unfortunate that I have to do this but I need your help in sharing this message.

I'll start by stating I attached 3 photos that are pending approval. The photos are of the patio attached to the room I book at the Phoenician back in August. If approved I encourage you look for the images. I'll attempt to describe them below.

Imagine having a casual phone call in the middle of the night walking barefoot along your patio. Then in the morning when you retrace your steps you notice this filth. I say filth because my first assumption was not rodent droppings. Why are on earth would there be significant rodent droppings at a high quality resort? No, surely not rodent droppings.

I asked for second opinions from peers that were on the women's retreat that brought us Scottsdale what they thought of the filth. The consensus was "unspecified rodent droppings".

Upon checkout of our 2-night stay I noted the droppings, showing these same pictures to the receptionist at checkout. With the manager being off-site for the day they were unable to offer any sort of compensation, but referred us to email management. Afterwards questioning to the point of chastise why we didn't bring up the matter beforehand. (A workshop-filled retreat and the idealistic assumption that room service would include some type of evaluation of the patio were reason, but I digress.)

It is now October and management has not offered any sort of amends or compensation. In fact, their response rejects that the droppings came from a rodent but debris from a tree...you know the tree on the opposite side of the large cement wall that obstructs the view of trees.

I'm not in a habit of complaining. And I certainly don't appreciate being treated like a fool. The 5 women that witnessed the droppings on site, each an educated, cultured professional. One of the women works for another hotel chain that empowered me to speak up ensuring that most hotels attempt to rectify, not shame.

If you end up visiting the Phoenician Resort after this experience I suggest before you rest your head after a day of traveling, before you go eat because you may not have eaten all day, before you check in at whatever conference or event brought you to Scottsdale that you comb every inch of your room (both inside and out) because if you don't management will hold it against you.

... Also concerning is the unconfirmed tree-rodent (new species) infestation on garden level floors. I said "unconfirmed" because now I have to bring a lawyer into the situation. I'm no tree debris scientist, but wouldn't tree debris also be closer to the edge of a patio?