There is not customer service - there is customer ...

There is not customer service - there is customer abuse. Phone wait times are extreme. I you need a balance on an account be prepared to provide too much information. They don't ask what you want before they start asking for information - it is intrusive and not needed - it is not for my protection if I only want simple information. I went in to cash an old traveler's check - they didn't know what it was and wasted 30 minutes while the staff was trying figure out what it was!
Service charges on accounts and so forth - unfair and unreasonable.
The process at the customer counter is terrible - if you can wake up the people working at it. Don't touch the keyboard to enter your account - I was asked to enter information after standing in line after a lady sneezing on the keyboard - no thanks.
The only reason I keep an account is the Saturday hours.