God help you if you need to contact ANYONE there.

God help you if you need to contact ANYONE there.
I bought one of the new Slovakian guns. Mine has a tiny problem but that is not the problem. My guess is that normal retail customers never get answered nor replied to. I called and left messages. All lines lead to "so and so is not at her desk. Please leave a message." It seems that same person's name is on every department. I emailed and it was delivered. No response. I left phone messages, no response. Out of an abundance or caution, I left two emails from totally different addresses and phone messages from a couple of different numbers just in case they had trouble understanding. After several days I finally got in touch with a human and was very happy with that experience. However, I had to trick them into thinking they were going to make huge money to get them to answer the phone. Oh, the phone messages and the emails? Still not returned and it has been over two weeks. I love the product I bought but sadly it will have to be the last. If I had known that they hide from customers, I would have likely bought from an established and responsible company. Choose wisely.