I purchased an Arris model SVG2428AC modem from Mi...

I purchased an Arris model SVG2428AC modem from Micro Center in the spring just before the pandemic lockdown. It came with a large sticker on the box advertising it was rated for Xfinity 1 Gig service. Soon thereafter I began to have issues with my internet. I was constantly loosing my signal at home and needed to power down my modem and restart it. This had happened occasionally before I purchased this new modem and so I wrote it off as more of the same. This problem was on going and annoying to the point I called Xfinity numerous times for some resolution. After repeated calls I got a representative who diagnosed the problem. The modem was NOT 1 GIG rated by Xfinity and would continue to crash. My wife urged me not to go back to the store due to COVID-19 but I finally did and they could only say sorry but you have had it too long and there is nothing they can do. This was misrepresented at the time of purchase and I only chose that modem because of the representation that it would work with my 1 Gig service. I have been a customer at Micro Center for decades and have given them many thousands of dollars of business but no more