Abigail Christisn

Review of Hartwig Care Ltd

Hartwig 'care' is the worse company to leave a vu...

Hartwig 'care' is the worse company to leave a vulnerable loved one with. They arrive hours late, lack compassion, lack communication skills and merely view clients as their monthly pay check. To make matters worse, my grandmother and I have noticed the dissapperance of various items, left right and centre. Her jewellery box is missing, pots, pans and cutlery have dissappeared yet the company couldn't care less. Before Hartwig began 'caring' for my granmother she had so much cutlery she could barely fit them in her kitchen drawer. Now there is not enough for 5 people to sit down and have a meal. Upon leaving my grandmother's house, carers have left the door open on more than one occasion. She has been so frightened that she had to search her entire house to see if anyone has snuck in. The manager couldn't care less. We planned a meeting to discuss these issues. However, when I called back later on, they hadn't made note of this meeting in their system. As a result of the poor care and the resulting stress, my grandmother has noticed a regression in her health. What really troubles my heart is that the vulnerable people who are being mistreated by this company sometimes cannot express this maltreatment. If I could do the impossible and leave less than one star, I truly would.