Let me start by saying that I am a recurring custo...

Let me start by saying that I am a recurring customer, this is my 3rd car from Lone Star Toyota of Lewisville. As a recurren customer they have a service program that you purchase at the moment of buying the car, which includes service after the 25k, and covers tires and electronics.

Service leave a lot to desire for. After waiting for two hours on my 30K service (which is not ok) the lady forgot to print out the inspection form, i requested it, and after that is when she decides to tell me that the fuel system and the brake flush (which are in red on the form, meaning they require immediate attention) are not leaking but it s recommended based on millage, and she did print out the quote for $658 since it s not included in the service I purchased with them.

Enough said that I will gladly take my car to do it some where else, and let me be clear it s not because of the price, but I would take my business somewhere where my time it s appreciated, and I can have confidence on the service performed.