Not pleased with my experience, and I don't consid...

Not pleased with my experience, and I don't consider myself to be someone with high standards.
Normally I would have stayed at a cheaper hotel, but I booked a room here because they advertised a discounted rate/promo offer for the CaliRoots Festival ($265 vs. the normal rate of $299 per night), and also advertised free breakfast included in the discounted rate. Upon check-in, I asked about where we should go for the advertised complimentary breakfast. I was told that our rate did not include breakfast, but if I could show where where it was advertised, they would honor it. When I showed up for breakfast the next morning, with the exact page pulled up on my phone where it was STILL advertised that breakfast was included, I was simply told by the woman at the front desk that "breakfast is not included." Trying not to let it get to us, my boyfriend and I went down to the restaurant anyway for the breakfast buffet ($25 per person.) While we waited for 25 minutes to get seated, we realized that had we bought a room at full price (which DOES include free breakfast), it would have been cheaper than paying $50 a day on breakfast!! SUPER lame that they tried to advertise some kind of promo/discount to get people in, but end up charging more than they do for their normal rate payers!! Says a lot about their customer service.
Moreover, the only restaurant on site that offers breakfast had HORRIBLE service (all FOUR times that we ate there). And I'm usually very sympathetic to restaurant staff, being a waitress for nine years.
I had to eat there for breakfast 3 mornings, and had to wait over twenty minutes each time to be seated (FOR A FULLY-STOCKED BUFFET, WHEN THERE WERE OPEN TABLES EVERYWHERE.) ??? Once seated, the only thing wait staff had to do for you was pour drinks and take orders for the omelette bar. I had to get up and impose myself by bringing our coffee cups/water glasses and pour every single one our drinks at the waitress's drink station, each day, after realizing we would not get a cup of coffee otherwise.
The one day that I held out and waited for the waitress to take my omelette order, it took longer for her to come to my table and take the order than it took for my boyfriend to go to the buffet TWICE and clean his plate TWICE.
When we ate there for dinner, it was no better. The waitress did not check on us once after we got our food, leaving me to get my own water refill and condiments from her station. We had to wait for twenty minutes for our card to be run in an empty restaurant.

Maybe they offer better service when they aren't busy, but I DO NOT recommend staying here on a busy weekend. I got the sense that they were just trying to filter us in and out like cattle and make as much money off of us as possible. I overheard several unhappy guests around me throughout my stay complaining about similar sentiments. Not what I expected for a "high-end" resort.