View beautiful but not the quality Marriott servic...

View beautiful but not the quality Marriott service I'm used to as a Rewards member. I called to request that my son check in early. He was added to the room but could not check in. I was fine being told over the phone that no rooms were ready when he arrived, but was a bit upset when I then was told he could not check in at all because he wasn't 21. The attendant asked me if I had told them he was under 21. I indicated that I had not since the previous day's attendant hadn't made me aware there would be any restrictions on his stay. I mean who would have mentioned someone's age out of the blue? Needless to say, I was not happy that, instead of waiting for us at the airport, he spent money to get to the hotel and couldn't get into the room. They did let him use wifi. When my husband and I arrived, we received free parking, which we appreciated, although they never really said much about the check-in issue. The connecting rooms we had were next to the pool, one of them clearly a former reception area. The bigger room was very spacious, but definitely loud because of the pool and there were no blackout curtains to block light. Finally, when we wanted to get a late check-out, the first thing I was told in denying the request (something that has never happened to me before) was that the next guests for those rooms wanted to check-in early. Then I was told that the attendants had been told not to let anyone stay late. Finally, I received a call saying we could stay in one of the rooms until 1 pm, after waiting to hear from a manager who has not called even now a couple of days after checkout. I don't think it helps to tell one guest they won't be accommodated so that another guest can be accommodated. It left a very bad taste in my mouth, which is why I asked for the manager. All the hellos and welcomes from the outdoor attendants did not overcome the negatives of the desk attendants and inattentive management, but at least it helped me give the hotel a 2 and not a 1. In the past, I have tried to stay in Marriott hotels when I can, even when they are a little farther away from where I would like to be located, because I thought I could count on the service. Even when something has gone wrong with the stay, the overwhelming response has been to try to make it right. I won't go out of my way any more after this stay.