I have called these folks at least 6 times and gav...

I have called these folks at least 6 times and gave the customer service reps my account # as well as contact Information. My loan was transferred/sold to these folks over a month ago. I have never had a late payment in my life, and every time I call, the customer service rep says they don't have my information. This is absolutely unacceptable. As consumers, we should never be subjected to this level of stress and uncertainty. I hope someone, anyone, actually reaches out from this firm to make this right.