I could not be more disappointed in Toyota of Seat...

I could not be more disappointed in Toyota of Seattle service dept. I received a letter for my 1 year old highlander informing me there was a SAFETY recall and I needed to make an appointment to have the recall work done.

In response to this letter, I called Toyota of Seattle (as instructed) and made an appointment to get my recall work done.

On the day of my appointment I arrived to find that the part required for the recall work was not in stock and needed to be ordered. I was then told by the service agents that I needed to tell Toyota to order the parts when scheduling a recall appointment! What??

Lastly, they told me they would call me when the part arrived to get me on the schedule for a 2nd time. It s been 3 weeks and I ve never been called. When I call them, it just rings and then goes to voicemail.

I still have a SAFETY recall problem with my 1 year old highlander!

Do NOT buy your car here and expect to receive high a quality service experience!