Ron Hayward Review of Westin Maui Resort / Starwood
Overall, this hotel was simply okay. Upon arrival,...
Overall, this hotel was simply okay. Upon arrival, we could find no open parking spaces in the lot for our rental car. Parking was at a premium all week. We never knew if we'd find a place or not.
At check-in, we were placed in a different room than the one reserved. We were told it was an upgrade, though I had to wonder, as it overlooked Whaler's Village and the restaurants there. As much as we would have enjoyed keeping the balcony door open at night, it had to be closed to keep the noise out.
The room desperately needed an update. The carpet was drab and tired. The sofa was stained. And the king-size bed was extremely soft and overdue for replacement. We groaned each morning as we arose with discomfort after sleeping in that lousy bed. Apparently, the hotel spends all the money it charges its customers on the grounds, for they looked fine, but the room suffered.
I'll stay elsewhere on my next visit.
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