Brendan O'Donnell

Review of Charleston Place Hotel

This place is no good and at $600 a night it's a r...

This place is no good and at $600 a night it's a rip off..

First, the room itself is out dated. Think the Ritz in the early 90's. The 'suite' was a fine size with living area and separate bedroom but the room with the bed didn't have a window or a real closet. The furniture is not in good condition and relatively uncomfortable.

Second, the toilet was leaking upon arrival. Don't get me wrong, things happen and I'm more than happy to tighten a valve or jiggle a handle to fix a toilet but this was water pouring out the top of the toilet. When someone came to fix it they left a mess, dirty footprints, and, honestly, it started the weekend off on a bad note.

Third, there was no hot water on arrival. We called downstairs where they assured us we would be contacted in no more than 4 minutes (they said four, I wasn't going to time them). An hour later with no update I called back and was connected with a different front desk manager so I explained the situation again. They sent someone, he left, still not hot water. It went on for a few hours all while they were checking if another room was available. The solution was to leave the shower and sink running for a solid few minutes before the shower would have warm water. Remember 600 bucks a night. No new room ever became available.

Finally, and by this time I'm just unhappy about my hotel selection, the room was over an outdoor patio where people smoked cigarettes day and night. Neat!

This all being said I would've left just one star. However, the staff was nice enough and I'm sure are doing their best under poor management.