After several calls about our reservations to ensu...

After several calls about our reservations to ensure our room we get there to find out our room was given out. After a 5 hr car ride in blizzard conditions i say fine I asked for an end room since weather was horrible the lady said yes and then proceeded to not listen. Exhausted so Get to room get stuck in parking lot which was not shoveled room key doesnt work so we must WALK to main deak when we asked for help we were told there was nothing they can do. We decided to stay in since having to walk from Champaign towers to the dining room 2 times in the snow was bad enough. No internet no reception no atm no drinks without cash not able to rent movies in room. We felt rushed and waitress kept saying save room for dessert like to spare food. The lobby was packed with stranded w
People and kids not romantic at all. Spend 2 hours getting our vehicle unstuck and when finally relaxing get a call we must evacuate lady guareteed a refund. Due to bad weather all roads were delayed or closed but they had no compassion we had to leave. Another 6 hr car ride get home to realize they charged me twice for 2 night stays when I never got a chance to stay 2 nights. This was by far the worse stay ever.