Ordered and paid, 7 days passed received no updat...

Ordered and paid, 7 days passed received no updates so emailed to chase up dispatch. Was told to wait 10 working days for it to be sent, still nothing so chased again. Received a reply to advise there was a delay and was going to be a few more working days before it was sent. I asked To cancel the order as it was now 3 weeks since I ordered. They confirmed my order was cancelled but would take 14 working days to receive the refund. Well surprise surprise 14 WORKING days has passed and no refund or reply to my emails. Have since spoken to my bank who are now dealing with it. Total waste of 5 weeks, no new phone and now my previous phone I was selling as gone down in value. Would avoid completely, plenty of other company s to buy from.