Robert Gilbert Review of Apple Soho
Extremely disappointed and upset with Apple. Purch...
Extremely disappointed and upset with Apple. Purchased an iPhone 7 (model A1660) that had a known manufactured defect in which the main logic board would malfunction. I unfortunately purchased one of these phones and one day lost all service. Instead of Apple replacing the defective phone I purchased from them, I was whacked with a 165 dollar service fee because of a tiny nick (can't even call it a crack) on my screen that "had to be replaced" despite the fact that it was a solely a cosmetic issue and had nothing to do with the malfunction of the phone. Nobody seemed to care/sympathetic to my situation. As a 20+ year consumer of Apple products, I'm extremely bummed by the way I was treated and will be looking elsewhere for my next cell phone and desktop computer.
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