Michael Shaw

Review of Southwest Heating Solutions Lt...

Still a journey in progress but, six month after h...

Still a journey in progress but, six month after having our heating system installed and coming through a very cold winter in parts, happy to report that we are generally very satisfied with our new heating. Obviously the controllability has made a huge difference and the ability to tailor each room to our requirement is still somewhat of a novelty after 30 years of night storage heaters and a wood-burning stove, although we are still learning the optimum temperatures for each heater - I think we had them on higher than necessary initially! We may have to look at our supplier when our current contract runs out but bills have been no worse than we expected, generally similar to before. I know that when we invested in the system there was very much a message of the electricity you can potentially save but, in reality, you have to factor in that, because there is a heater in every area and you can use them more than night storage units, you use them more than you might have expected, especially when the weather is very cold! Having said that, we bought the system primarily to give us a totally controllable and utilisable heat to keep us warm now that, being retired, we are around the house much more during the day and any power savings would have been a bonus, so we are quite happy at the moment.
Customer service has been excellent, although we have had little need of help. The only aid we have needed was advice on setting up a new BT hub for using the Heatapp (which is great, by the way) which we received by an almost instant return of an email enquiry - thank you Mark! However, from dealing with the company through the installation process and the odd query afterwards, I lose no sleep in worrying whether, if anything should go wrong, it wouldn't be dealt with properly as I have gained significant confidence in the company already - a pleasure to deal with.