E Akin

Review of Renaissance World Golf Village...

When you call the reservations they are very nice ...

When you call the reservations they are very nice and accommodating but when u get there the staff are not Except for the food/bar area by pool they were Awesome! We had a wedding at The Hall of Fame that was incredible but the hotel was poor at best. My 85 yo father in law called down for help w bags and wheel chair for his wife and they didn't have help for him. I booked and paid for a room in my son's name but they wouldn't allow him in the room. I called the local sales office and left messages 3 days in a row prior to the wedding and I'm still waiting for that call back. I could go on and on... I was told it was a busy weekend but isn't that there responsibility to have the employees not mine to have to deal with there incompetence?