Monica Presnell

Review of Tallahassee Orthopedic Clinic

First let me say that the doctors and nurses are a...

First let me say that the doctors and nurses are amazing. I love the care I receive. My issue is with billing. One appointment I had I was told I had an outstanding balance and was asked if I could make a payment towards it which I did. I come back months later and I'm told that I have to pay the total amount owed plus my co pay before I can be seen. Now I was expecting to pay towards the balance but if I had to pay it off before my next appointment that should have been told to me at that moment not when I come back and try to get seen. You shouldn't stop someone from getting medical attention because y'all neglected to say when the appointment was scheduled that the remaining balance was supposed to be paid in full before I could return. After working an overnight shift and being in an extreme amount of pain, I wasted time and gas because of something that could of been prevented by simple communication.