Cheryl Swanson

Review of Almaden Toyota

Poor approach to buying a Certified car. I was all...

Poor approach to buying a Certified car. I was all excited to see and test drive a Pre-Certified Toyota. A young salesman who I had an appt. with, decided to put me with a young sales girl. Really? The sales girl said I could not look on the lot and that I had to sit down and study a white sheet of paper that had a print-out of cars available. 2 sheets of paper with small writing with no pictures. I didn't know if I wanted a LE or an SE. Why couldn't I test drive each first? Thats the exciting part of picking out a car. So, I stare, and stare at a boring sheet of paper and pick out a XSE. It's in the same color as the car I've had for 15 yrs, BORING! I got in the XSE and really liked how it drove. My son texted me and said they have the same car up at the Toyota dealership in Concord for $4,000 less. She was not willing to negotiate or give any figures to her sales mgr. Deal closed and basically she was done with me. She offered no other choices, no other cars for me to look at and I basically was ushered out the door. 2 days later, I bought a Camry XLE at Santa Cruz Toyota. I'm SO HAPPY! It was the same price as the XSE up in Concord, fully loaded. The Santa Cruz Toyota salesman had me in 2 cars test driving immediately upon my arrival. After I decided which car I wanted, he then put me with his sales mgr and we made the deal. It was a solid deal. I got a different color and ALL leather gray seats. Don't believe if Capital Toyota tells you that you have to pay $2,000 for ALL leather seats due to the fact they don't have it in their inventory. Go to Santa Cruz Toyota for the largest selection of ALL Leather seats of your choice! They cater to what their customers want and have many on hand. They sold 26 cars on Dec. 29th and that says, a lot!!! Best customer service I've ever had when it comes to buying cars and meeting my needs at the price I can afford. SANTA CRUZ TOYOTA IS EXCELLENT!!! I even got a 5 yr bumper to bumper warranty for an extra $18.00 per month. You cannot beat Santa Cruz Toyota in Customer Service and their kindness. They will take the time, walk the lot with you, and insist on test driving cars. I highly recommend Santa Cruz Toyota!