Bad experience with Saks OFF 5th I bought A FURLA ...

Bad experience with Saks OFF 5th I bought A FURLA bag on line. The handle broke in 2 months of used . I called them for a refund or see if they can fix it and they response was that it wasn't a manufacture problem.I'm been talking for a month with a representative that said that she will talk to her manager until now I still waiting for an answer. REALLY BAD EXPERIENCE.