UPDATE

UPDATE

After my review, Tyler contacted me directly to apologize and rectify the problems with my order. I appreciate his promptness, sincerity, and willingness to make it right so upgrading to 4 stars.
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Human Solutions has a lot of positive reviews. I'm sure the products and service is awesome when everything goes well. But be sure to look at the negative reviews for there is a common theme that when you're order is delayed several things will surely happen:

1) your credit card gets charged immediately
2) though your told everyday your desk will ship 'tomorrow,' it won't and you'll be told the same thing tomorrow
3) you will not get notified if there is a delay
4) customer service is responsive but not interested in digging into your order