Helen Gallagher Review of Quick Mobile Fix
I ordered a reconditioned I Phone 6 on 25th Januar...
I ordered a reconditioned I Phone 6 on 25th January and waited for my delivery.
After two weeks ( website said 7 working days) I emailed and asked where it was. I was told that it stated in my confirmation email that they endeavoured to send within 7 working days.
I left it another week and emailed again to be told it was due for delivery Monday/ Tuesday ( 18th or 19th February) and apologies
It hadn t arrived on Wednesday so started looking at online reviews, and saw multiple scathing ones, which I d wished I d seen BEFORE I ordered! So I emailed them and told them they were in breach of our purchase contract. I had a further email saying it was coming Thursday / Friday ( 21st/22nd February.......
on Friday afternoon I contacted them again by email, stating that if I hadn t received it by the time I got home from work I would be reporting them to Trading standards and seeking legal advice
Saturday AM, still no phone..... I emailed them telling them I wished to cancel my order, it was now 20 working days and they were in breach of 2015 act and I was assuming they had now stolen my money
First thing Monday AM I phoned my bank, got a full refund from them, was not too surprised to hear that they had had dealings with this company a few times before. They would now be looking into this as fraud
....... end if you would think?.... no, because I got an email from UPS telling me a parcel was being delivered Wednesday...... all Quick Mobile Fix said was to refuse the delivery .....
Absolutely shocking company, appalling communications and speed of service, can t believe any of the good reviews I ve seen and will be contacting Trading Standards to report them.
Don t touch them with a barge pole..... I wish I hadnt
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