I recently refinanced a second home with them. It...

I recently refinanced a second home with them. It took over two months. I have 800+ credit, the mortgage is my only debt, and is <5% of my net worth. I have been a professional investor for decades, and in my opinion the majority of the documentation required was not necessary for a prudent investor to evaluate the loan and borrower risk. Nevertheless, because I keep thorough records, I met every new document request within less than a day, usually within less than 2 hours. Especially given their claims of speed and concern with customer satisfaction, I think they should me a list of what was required at the beginning of the process. Instead, they put me through a piecemeal process that was ridiculous.