I understand covid19 has created restrictions. Thi...

I understand covid19 has created restrictions. This wasn't my issue. We were greeted at the door and shown to a seat facing a wall (understandable with social distancing in small venues). We had been told to take a seat and someone would be with us. After waiting about half an hour, and watching people being served around us who arrived after us, I decided to go to the counter. I was told again we would be served at our table. I said to the woman that was fine however we had been waiting some time. A good few minutes later a waitress approached and greeted us with "What do you want?". Other patrons were given forms for track and trace we weren't. Once the food arrived it was given to us abruptly and we were left. No offer of anything else such as more drinks or condiments (we had ordered hot drinks and they where now gone after the wait for food).
The food, although fine, wasn't brilliant but we did get rather big portions for the price paid. My husband, however, found a fragment of metal in his rice. Unfortunately, due to the poor customer service already received, neither of us felt confident to approach a staff member to report the problem. By this point, we really just wanted to eat and go seeing as we had already paid before recieving our food. The atmosphere I would say is like a student union where customer service doesn't matter and food is tasty and affordable. I wouldn't rush back, nor would I recommend it to my friends. There are nicer places to eat in Llanberis for a similar price with better food and infinitely better service.
Pete's Eats seems to value style over substance. The place lacks style. That says everything about the substance.
Food: 4/10
Customer Service: 1/10.