I have been visited the resort on December 15 for ...

I have been visited the resort on December 15 for a week with my family including two kids.
General speaking, the resort was too old and too much people, the size was too small for a resort as compared with other resorts in Mexico. The services was fair, our kids asked the lady at the front door for the welcome flower ring, she rejected her and told us the flower ring are for the newcomer of the resort. So mean to a small kid! The bathroom ran out of toilet paper, we have to call them up to get refill.
Overall, I dont think the resort was not valued on the priced and service!