Came here for nostalgic reasons. My uncle took me...

Came here for nostalgic reasons. My uncle took me here once here to the MGM. II had not seen snow and Reno in a long time. I traveled three hours from Marin County CA. Nice ride in. Check in was confusing and front desk was not clear. Her name was Alamo I got wrong information and nothing about valet parking So my room had issues she wasn t to be found so I stayed in a noisy area, volleyball girls around 20 girls. , However the next day Samir a at the front desk was absolutely professional and helpful. I finally got the refrigerator replaced. She happily tried to helpme to an upgrade of a room I really wanted but I liked the new matttess previous room was far better so in my attempt to get rest I did move around. Highly recommend the Rooms with view of pool. Again publicly thank Samira for changing my experience here. I think the other employees should follow her example!