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Tyler Cornell

4 years ago

I've never left an online review before, but felt ...

I've never left an online review before, but felt compelled to after my experience with Seattle Children's. After a disappointing newborn well check for my daughter prior to discharge at the hospital, I received a call from the billing department. After multiple mistakes on their end, they asked that I contact my insurance company and then contact them via email. I did so but didn't receive a reply for a month until I had to re-follow up with billing! It took me re-forwarding my original email for them to realize that it was sent.

An email to the family feedback address to express my concerns about lack of follow up has also not been replied to. Overall, a disappointing experience with all aspects of my interactions with Seattle Children's.

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