Had my 06 Honda odyssey in for a pre owned inspect...

Had my 06 Honda odyssey in for a pre owned inspection (a tech goes through a checklist of visual inspections to determine if repairs are needed). Based on reviews (which I now know are SO misleading, I called Bobby Rahal Honda). First I was quoted $134 and was not told what was covered in the inspection after I asked. Later, due to feeling uncertain I called again to find out exactly what was involved and only got a little bit more info but this time it was $99. Reluctantly, I agreed.
Upon vehicle pickup, no one in the service department knew where my keys were. After 15 minutes of messing around, the service manager called the cell phone of the associate I dealt with who was off shift. He had left them in his desk drawer! Finally getting the van, I was shown the inspection checklist and I noticed: 1. A part was replaced without my consent (even though I was told I would be called for permission) and 2. A box was checked for water leaking, stating it needed immediate attention and when I asked about it, the service manager told me, the tech didn't mean to check that box and I need not worry about it.
Not only does this place lack communication, but from the receptionist to the techs and associates and service managers there is a great sense of carelessness and I will never be going there again. What a rip off. BBB will hear about this.