This is meant to be a 4 star resort...0 stars for ...

This is meant to be a 4 star resort...0 stars for service. My friend accidently swallowed a cockroach that was in her salad. When she informed staff member another member of the public also stated they had seen numerous cockroaches around the salad area the waiter attributed this to the heat, said he would take note and charged full price for dinner anyway. Bar and restuarant prices very expensive for both very poor quality and service. On other occassions food often undercooked, bins not changed in room, old milk left over from previous residents. All of this highlighted to staff who simply shrugged their shoulders. There is another resort on the other side of the island...possibly the same hotel chain and prices much cheaper. As this is a remote world heritage Island I did not mind paying the prices, however, new management and staff training desparately needed. In addition to this you need to book the car and complete paper work (deposit of $150 needed for room also) at the office on the mainland. We almost missed the ferry due to this. The office on the mainland had 1 member of staff dealing with a long line of customers. While in the office on the mainland I got 20 separate sandfly bites while I waited in the 20 minute queue, they were everywhere. Surely the office could have some form of pest control?? This place has the potential to be great but it is not.