Paul Both

Review of The Old Mill Inn & Spa

So my wife and I were given a His & Hers Spa Packa...

So my wife and I were given a His & Hers Spa Package, which includes breakfast, His & Hers Massage and a nights stay in a Luxury King Room.

Must say for such an established name, they are one of the most poorly run businesses I've ever dealt with. We can find times to get the room, but cannot get time in the Spa. We can get time in the Spa, but not the room. Complicating matters, the group that books spa time cannot see room availability and vice versa.

So the next logical thing would be to, take the nights stay and use the spa portion on another convenient time - NOPE. You must use it all together. It's unfortunate that someone we know wasted money with these people - so at some point (seemingly 6 months in advance) - book our package to make use of it.

BUYER BEWARE...

For the response from management: I had called for 6 months trying to gets date to align. I then called a corporate booking manager who helped my company book events. Only that way was things lined up and were we able to make use of the package. Regardless - thanks for responding, even if it took two years.