John Dorman

Review of Millenium Broadway Hotel

Location was excellent but everything else was poo...

Location was excellent but everything else was poor at best. The room was out dated and looked nothing like what was in the picture. We got there Dec 26th and the person at the front desk left us standing for about 15 minutes while he went to the back to talk to someone. When I asked what was going on I only got the answer "we are getting you the best room possible". After about 20 minutes we got a key for the room. We had a hole in the wall the size of a quarter(room 2706). The bathroom had a few tiles that were coming loose from the wall. The toilet barely flushed, water pressure for the shower/sink was extremely low and the room was outdated as well as the floor level we were staying on. The lamp was torn and there was dust on the baseboard and the lamp. The comforter was extremely wrinkled but the bedsheets were ironed. We were on the 27th floor and tried to use the elevator to go down stairs and it looked like only 2 of the 5 elevators worked. The same 2 came a total of 4 times and they were full with people. So I had to figure out a strategy. I selected the up option on the elevator and we got on and we went up and it pretty much stopped at every floor as it finally made its way downward. As it stopped to pickup people on its way down, I could see the frustration of the guest as the door opened and it was full so they could not get on. This occurred on Dec 27th but rest of the days were ok to be fair. The downstairs lobby was nicely decorated and looked rather elegant so A+ but folks update the rest of the hotel and until you do that don't false advertise with rooms that look nothing like the picture - please be ethical when you are charging $450 a night. Actually, just be ethical period. I forgot my comb and the hotel did offer a courtesy comb but it did take 3 phone calls and when the gentlemen (I use the term loosely here) did show up at the door he looked angry and upset like I had disturbed his rest. I welcome the opportunity to speak with management after reading my review.