Everything was great for the first couple of weeks...

Everything was great for the first couple of weeks and we were telling our friends about a great refi company we found. The last week was horrible and they seemed terribly uneducated about closing a refi in Texas and kept changing the story. Multiple times they tried to get us to pay for an extension, but we kept saying no. We finally had to cancel a trip we had planned and lost money on airline tickets/hotel because they gave us an 8-hour window to close! Wouldn't let us do "power of attorney" as we have on other signings. Won't use them again and won't recommend.