Raffi Tomassian

Review of Sheraton Auckland Hotel & Towe...

I booked and payed for 10 nights at this hotel and...

I booked and payed for 10 nights at this hotel and I was not happy. I was charged a $300 deposit on arrival or else they would not have let me check in.
After I checked out, they said it will take up to 10 days before I get my deposit back. Still waiting for my money! It does not seem fair that they can take money out straight away and not return it within 3 business days!

I was checked into a room with a beautiful view of a noisy jobsite across the road! The room was tiny with no balcony. I asked them to cancel the remaining 9 nights and they would not allow it and forced me to stay in a hotel I was not happy in.

The restaurant is overpriced and charging 3 hat prices! The entire menu was overpriced! A little v size can of wine from the bar fridge was $12 lol!

No tour companies would pick me up from the hotel so clearly something has happened for tour companies to refuse a pick up from four points.

They also didn't have brochures of different tours you can do in Auckland. You have to go down queen street to the ferry station to grab brochures and book things to do. Every hotel I have stayed in all over the world always has brochures so you can plan your activities and get picked up and dropped off at your hotel.
The hotel is marketed to very wealthy business people and airline staff. It's not for families.

I will never book at four points again and I will be sure to tell everyone about my horrible experience!