Don't use XPO in Portland!!! Booked highest priori...

Don't use XPO in Portland!!! Booked highest priority shipment on 09.12.17 @ 11AM for shipment from PDX to Bend. One day promised transit time. I paid an extra $200 for next day. Dock closes at 3. I stay behind 2.5 Hours for pick up. Driver tells me that they have no resources and am spread thin. Next day, shows as "out for delivery". Day after that still not delivered, called XPO. The CS rep, Adam, was great. Found out that it hasn't made it out of the city. Also states, no resources. He does very nicely arrange to hand off the pallets to Roadrunner. It should now be delivered only 2 days late and near double the price. (My customer is now being charged late penalties by the high profile end user due to XPOs negligence.)
I then asked to talk to the area manager. I hold for about 10 minutes and then a voice comes on the line. It was a customer holding to talk to a manager because there shipment hadn't been picked up in 3 days. We talked for a while. He's on the same route. Since we were both holding for a manager we had to hand up and call back. Too bad they didn't pick up their phone again. Must be a lack of resources. My 5 branches and 30 vendors will not be using XPO in the future. The Manager's name is Shawn. Had to give it one star because google doesn't do negative stars.