Pip Shorty

Review of Q Hotels Hellidon Lakes, North...

This hotel is good for a romantic/relaxing getaway...

This hotel is good for a romantic/relaxing getaway. My girlfriend and I booked in for 2 nights to use the spa and celebrate our anniversary, upon checking in it became clear that there would be a very high standard of service. Sam the lady on reception was exceptionally helpful, smiling and treated us with the upmost professionalism. Our room was lovely with great cleanliness. When visiting the spa we were disappointed that even though we had treatments booked and intended to use the facilities throughout our stay we were not entitled to a robe each, I raised this with reception and they quickly found us a solution. We ate a couple of times in the hotel, whilst I would suggest the room service options are avoided (we were rather disappointed with the cheese board and price of drinks) I would suggest a visit to the restaurant as the food standard dramatically improves. Again we observed a high standard of service another specific mention for our server Olli who was friendly, appropriately sociable and obviously knew how to do his job well. The spa itself is small however the treatments are excellent, I would recommend the hot stone massage. Overall there are some faults with the hotel but the staff more than make up for any failings, they have ensured our repeat custom.