Jeri Stewart

Review of JW Marriott Starr Pass

To the man that complained about the kids all over...

To the man that complained about the kids all over the place in March...That was a convention that the Hotel booked for the next couple of years on Easter weekend so I suggest you try a different time to visit. As for the resort fee it is way over priced and I agree with the Morning buffet is way over priced and the only other option is Starbucks. Having a high end restaurant is fabulous but something a little bit more modest in price for all of the convention type of people would be wise. I really did not see the rooms as anything but average. Now the staff... The front desk attendants were rude and very unaccommodating and did not leave me feeling welcome at all! When the Manager did step up she was short and curt! I had just came from a friends house that we were working on and was in jeans and a t-shirt and a bit dirty. She treated me like I was beneath her and like she really did not want me there. If she only knew the truth. Be careful who you judge. Now the good part...the bell hops were the best! They went out of there way every time they got the chance. Can't remember his name but the guy that was the restaurant manager for the pool and outside bar area was a gem! I had a last minute problem right as they closed and he went out of his way to get my son a hamburger from the restaurant upstairs. The next day while we were at the pool he was very visible running food for the servers and checking to make sure all the visitors were happy and taken care of. That is how a manager should be! Big Kudos to him! His wait staff was wonderful too. I only gave if 4 stars because of the staff and not the reservation desk staff!