Cheyenne Donets

Review of Buca Di Beppo – San Jose

This place was unorganized and just terrible front...

This place was unorganized and just terrible front house staff.
It s thanksgiving and we had a party of seven in which we called ahead to see if they were open and ask what the wait time was. He said that it was reservation only, so we hung up to make sure everyone wanted to go there because previous plans had fallen through. So my husband calls back to make a reservation
The host said they weren t taking any reservations for the holiday so now we have conflicted information but state we are on our way in anyway.
So we load up our very elderly grandparents and two very small children and head out. When we get there they say we needed to have a reservation and that they werent taking walk ins; the host actually denied telling my husband that we needed to walk in and that weren t going to be seated. When I heard him say two different things when we called two separate times. My husbands grandmother who is on an oxygen tank had come out and to be told that we were basically out of luck ruined our entire thanksgiving. This was my sons first thanksgiving and we don t know how many holidays we have left with his grandmother. So we all went our separate ways after this experience had really made the day more difficult than it needed to be.
My husband was polite in explaining what he was told to be told that my husband was bacially lying was unprofessional. Its the worst experience and we will never go to any Bucca di peppo again. Especially this one. Don t go unless want a terrible experience the minute you walk in.