The hotel is nice. Rooms are clean and tidy. But o...

The hotel is nice. Rooms are clean and tidy. But one thing is they DO NOT take customer's issue seriously.
I booked for one night's parking fee from a third party app. When I checked in, I provided my reservation info from the app and I was told I will not need to worry about it when I get out of the garage. Then the next morning, when I want to drop my friend off at the airport. The parking system did not recognize my vehicle and I have to pay another 36 dollars to get out of the garage. Later I talked to the front desk, they asked for my driver license and my receipt for parking. Saying they would refund me the 36 dollars through mail. Yet it has been over a month. NOTHING is received. I talked to their accounting office a couple of times and I even write a email stating my problem clearly with my parking receipt. Still, I heard back nothing and no one has ever contacted me. Liked this hotel before but will never stay here again. Very IRRESPONSIBLE people.