If I could give zero stars I would, but Yelp will ...

If I could give zero stars I would, but Yelp will not allow me to do so.

I made reservations for brunch at this establishment yesterday. When I arrived @ 1:15pm, no one greeted me for at least five minutes. I was finally greeted after almost ten minutes, but still had to wait. We did not sit down for another 2-3 minutes.

When we were seated, we were informed that we had to order our bottomless and our food through their mobile app. I thought this was cool until I saw that the app charged a convenience fee for usage and there was a required 20% gratuity. What?

The online brunch menu is different than the menu they have when you get to the restaurant and access the link/app. I ordered the asparagus salad, side of fries and bottomless mimosas and paid through the app.

The server comes over and says they are out of the asparagus salad and I ll have to REPAY and REORDER something else through the app! Excuse me! So, now I have to pay an additional $16 for a salad and you haven t even refunded me for the first!????? CRAZY!!!!

I ordered the watermelon salad which was absolutely disgusting! Literally paid $16 for a bowl of watermelon mixed with feta cheese. I thought I was being punked.

The manager comes over and says he immediately refunded me, with an attitude! Wrinkled his face up and couldn t understand why I was so upset. Sir!

Horrible customer service!

Please note my account still does not have the refund. And if I do not get my money in the next couple of days there will be a serious issue!

I will NEVER return!