My wife and I bought a new 4-Runner about a month ...

My wife and I bought a new 4-Runner about a month ago. Let me start by saying that the sales people are great. They stayed late to wait on us because we could not get there until almost 8 pm. We were never rushed, all questions were answered, and we left with the deal and the vehicle we wanted. It was not until we went into financing where things started to take a turn. They wanted an opportunity to beat our bank's rate and they did....great! We finished singing all of the paperwork and I asked for copies of everything. I was told that they would mail them to me. I thought that's weird, but OK.... I've bought and sold a dozen cars in my lifetime and I've always gotten copies of the contract at the time of purchase. A week goes by and nothing in the mail. I email the finance person we were dealing with and she assured me that she would get them in the mail that day. Another week goes by and still nothing. I email again and no response, so I call and talk to someone in financing who is apologetic and says as soon as he gets of the phone he will mail it. Another week goes by and nothing. So finally I drive the 45 minutes to the dealership wait for 20 minutes and get the copies of the deal. Customer service seemed to stop after you buy the car. The finance department appears very unorganized. If they are going to be a customer facing part of the organization then they need to have much better customer service skills. This was the second 4-runner I have bought from this dealership, not sure if there will be third...