As an experienced traveler the service of the Ritz...

As an experienced traveler the service of the Ritz Carlton in Doha, Qatar shocked me.
The hotel asked me pay an excess above my room rate for additional services. My credit card was charged the same day. I didn't use additional services and was told at check out that it will take 2 weeks to refund the excess paid. After three weeks I reminded the hotel that I was still waiting for the refund. No response. After 1 month I wrote a formal complaint. Even after the complaint it took Ritz Carlton 1 week to refund my money. No reason was provided for not refunding my money in time. My advice to any traveler: if you still consider to sleep at the Ritz Carlton, please don't pay no excess above the room rate!!